Can't update my website through FTP server

[fearspiritual]

Hi

I used to update my website through an FTP server in the software. (WISWIG version 9) but can't do it all of sudden.
I've contacted my hosting company and worked with them several times but it wasn't resolved.
They searched this forum and advised me to check on passive mode and I got "successfully published" at the end.
But the updated content doesn't show on my website. If you could help with this issue, you will save my life.

This is what I got after publishing. (It was over the maximum number of character so deleted the middle parts.

[usefulessential]

It is not showing on your server after upload then it is more than likely a hosting issue. Have you tried clearing your browser cache to take effect and show the latest version?. If it has previously worked then something had changed either locally or on your server. One possible reason that you cannot upload via the software is that your host now requires you to use SFTP rather than FTP. As you are using WB9 (Note no longer supported) you will need to use a third-party application such a FileZilla to upload now. Again please note WB 9 is no longer supported as it is extremely old now and just as a suggestion, you should upgrade to the latest version WB16 to receive support and be able to use the inbuilt SFTP feature to upload.

[shummywilkins]

I tried to upload my website through Firezilla but got the same result. Successfully uploaded, but the updated contents isn't revealed on the website.

I would like to purchase the WB16 as you recommended with the 40% discount coupon for existing customer.
But it asks me the serial number for my old version to request the coupon. Where can I find my WB 9' serial number?

[usefulessential]

The folder I published has the most recent image folder (checked the updated pictures in it) and the recent .WBS file
Is there something missing?
Also I have contacted/worked to fix this issue with the hosting company many times. I think they did all they can do. (They even look through your forum to figure the problem)

Do you know where I can find the old serial number? I think the last thing I can try is updating a version. I want to get a discount.

[shummywilkins]

For local site, it is in the folder (I put image folder and .WBS file in there) on Desktop.
For remote site, it is under /public_html.
After completing upload, I went into image file under public_html, the updated pictures are being copied in that folder. weird...
I wish I could show you the screenshot to find any error.